Human support, based in France.
Every client deserves service worthy of their investment. Our team, based in France, responds with care and responsiveness, from first contact to full resolution of your request.
No middlemen, no outsourced call centers. You communicate directly with our team.
Monday to Friday, every request is read and handled the same day. No automated responses.
Delivery, assembly, usage, warranty — we're with you every step of the way.
What we guarantee you.
We designed our after-sales service so that every client feels supported at every stage of their journey.
A human response, always.
Every email is read by a member of our team. No bots, no automated replies — a real person reviews your situation and provides a tailored solution.
Warranty constructeur 3 years.
All our machines come with a three-year warranty covering manufacturing defects and mechanical parts.
Spare parts available.
We maintain a stock of spare parts for our entire range to intervene quickly. Tell us your model and the part needed, and we'll guide you.
Available Monday to Friday.
Our team is reachable on weekdays, from 9am to 6pm. Any request received before 5pm is handled the same day and processed within 24 business hours.
Personalised support.
Setup, adjustments, maintenance or practice: our advisors guide you with patience and expertise until you're fully comfortable with your machine.
Easy refund.
You have 14 days to exercise your right of withdrawal. If a return is accepted, the refund is processed promptly, without complex procedures.
Get in touch in three steps.
A simple process, designed to save you time.
You describe your request.
Fill out the contact form or email us at contact@pilatesathome.fr describing your situation. Include your order number if available.
We are reviewing your application.
Our team reviews your request and gets back to you within 24 business hours with a clear answer. If visuals are needed, we'll let you know.
Your request is resolved.
Part replacement, technical advice, return or refund: we support you through the complete resolution of your case.
Have questions?
Here are the answers to the most common questions. If you can't find what you're looking for, our team is available to help you directly.
Ask a question-
Our team commits to responding to all requests within 24 business hours, Monday to Friday. Messages received after 5pm or outside business days are handled first thing the next morning.
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A confirmation email with your tracking number will be sent as soon as your order ships. If you have any questions about the delivery time or status, contact us at contact@pilatesathome.fr with your order number.
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Describe the issue via the form below or by email. Attaching photos or a short video significantly speeds up diagnosis. Our team then suggests the most suitable solution for your situation.
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All our machines come with a three-year manufacturer's warranty covering material and manufacturing defects under normal use, in accordance with applicable French legislation.
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You have 14 days from the date you receive your order to exercise your right of withdrawal, without having to justify your decision. Please contact us before any return so we can guide you through the process.
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Yes. We maintain a stock of spare parts for our entire range. Tell us the model of your machine and the part needed by email, and we'll get back to you with availability and shipping options.
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Email is the most efficient channel for fast, organized support: contact@pilatesathome.fr. It allows us to keep a full history of your correspondence and ensure thorough follow-up on your case.
Describe your situation.
Fill out the form or write to us directly. We respond within 24 business hours with a solution adapted to your request.
Send a message
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