1. Introduction

Thank you for shopping with us. If you are not satisfied with your purchase, we are here to help.

2. Return Policy

Orders may be returned within 14 days of the delivery date for a refund or exchange. When returning items, please include proof of purchase. Returns will be processed within 14 days.

3. Shipping Costs

You are responsible for the shipping costs for all returns.

4. Exceptions

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to products made to the customer's specifications or clearly personalized. This includes: Reformers with a specific color choice, products with customization (logo, finishes, specific configuration), and any made-to-order items. These products cannot be returned or refunded unless a confirmed defect or non-conformity is found.

5. Contact Us

If you have any questions, please contact our customer service team. Call us at: +33 6 48 32 21 25 Email us at: contact@pilatesathome.fr

All returns must be shipped to the following address: Pilates At Home Attention: Customer Service 1 Chemin de Blanc TENCE, HAUTE-LOIRE, 43190 FR