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Continue shoppingFrequently asked <em>questions.</em>
Yes. The resistance settings and smooth carriage allow safe progression, whether you are new to Pilates or already advanced.
Our machines are designed for a smooth, stable and comfortable glide. Components are selected to minimise vibrations and deliver a premium feel session after session.
The machine supports a user weight of up to 150 kg. Its robust oak frame and reinforced aluminium chassis ensure stability and safety for home or semi-professional use.
With its full range of adjustments (3-position headrest, removable shoulder pads, adjustable pulleys and ropes), this Reformer suits most body types.
Its design maintains comfort and full range of motion across all exercises.
Yes. Our reformers are delivered ready to use (assembled and inspected). Some protective elements may need to be removed upon receipt.
This model comes complete with: padded sitting box, Jump Board, hand & foot straps, padded handles and adjustable shoulder pads.
Yes. Custom finishes, upholstery and branding are available for professional orders (min. 2 machines), with prior technical validation.
Wipe surfaces after use with a soft cloth. Regularly check the straps, fasteners and springs. Keep dust away from the sliding areas.
Yes. UDEM conformity certificate based on Regulation (EU) 2023/988 (GPSR), certificate no. M.2025.206.C128798, valid until 03/11/2030.
Standards: EN ISO 20957-1:2024, EN ISO 20957-2:2024, EN ISO 20957-4:2016.
Yes. We support studios, coaches and professionals with solutions designed for heavy use: configuration, technical options, finishes and volume orders.
Yes. Tailored quotes based on quantity, model, finishes, branding and delivery constraints. Contact us with your needs and location.
Yes, subject to feasibility. Branding is approved before production and included in the quote.
We deliver to several countries. Available areas and fees are shown at checkout based on your address.
Nous livrons dans plusieurs pays. Les zones disponibles et les frais s'affichent lors du passage en caisse selon votre adresse.
For made-to-order machines, allow 3 to 6 weeks typically. For professional orders (multiple machines), up to 6 to 8 weeks.
Delivery is handled by a carrier. Depending on your area, an appointment may be arranged before delivery.
Once shipped, you will receive a tracking link by email. In case of delay, contact us — we will assist you promptly.
Check the condition of the package and machine. If there is any damage, report it immediately to the carrier and contact us with photos.
You may request a return in accordance with our return policy. Terms vary depending on whether the item is an accessory or a machine (bulky product).
As a rule, a custom-made product cannot be returned, unless there is a proven defect.
After return approval and product inspection, the refund is issued via the original payment method.
Contact us immediately with photos/videos. We arrange the fastest solution: part replacement, exchange or full coverage as applicable.